FAQ's

Account & Ordering

Yes — once your wholesale account is active, you can browse products and place orders 24/7 directly through our website.

If you’d like to feel or test our blanks before placing a larger order, you can request samples by contacting our customer support team or through your account representative.

We accept major credit cards (Visa, MasterCard, AmEx, Discover), ACH, wire transfers, and approved checks where applicable. Payment is required before orders ship unless credit terms have been approved.

Shipping & Delivery

Orders are currently fulfilled from our Los Angeles distribution hub.

Yes — we offer international shipping on a case-by-case basis. Please do not use the e-commerce feature if based outside of USA and contact us for detailed pricing and lead times.

Yes! Log into your account and go to “Order Status” to view tracking and fulfillment updates.

Returns & Claims

Because we operate strictly B2B and products are sold final, we do not accept returns, issue credits, or allow exchanges for any reason once merchandise leaves our warehouse or after customization.

Please inspect all items upon receipt. If there’s a shipping error or defect, notify us in writing with photos within five business days so we can review a claim.